Find the answers to frequently asked questions about PayThankYou.
Click questions to expand the answer.
Yes. Your receipt will be emailed to you to the email address you used during your purchase or donation.
We sent the receipt to your email you used during checkout. Check your spam and trash for an email from email@example.com. You will also receive an email from firstname.lastname@example.org.
Thank you for paying the service fee. This is how we can provide our service free of charge to the group you are supporting and free of charge to the fundraising companies and organizations that use our service.
The service fee is a flat 7%. For example, if you make a payment or donation for $5.00, the service fee is 35 cents. Your total payment would be $5.35.
You will want to contact the student or group you bought the item from and let them know. The student or group delivers the item(s) to you. You can find the contact information for the group and fundraising company in your email receipt from email@example.com.
No, we do not sell or trade your information.
PayThankYou can increase your participation and sales. Your supporters prefer to use their credit/debit cards, because it is easy, fast, and secure. They like getting an email receipt. Your cost is only a $5 annual fee to use the PayThankYou program. There are no transaction or monthly fees. You could run a completely cashless fundraiser. We will help you with ideas if you contact us.
When you set up your group(s) in your account they are given a unique Organization ID. You will share this Org ID with your group members. When the members take donations or sell products to supporters, the supporters go to www.paythankyou.com with their own desktop or mobile device and input the group Organization ID. This shows the group name and address on their device. They then input a student/member name and complete the payment.
If an order form is used for the fundraiser, the member will put the supporter's info on it and write "Pd w CC". The product is processed and delivered the same as if the supporter paid with a check or cash. The fundraising chairman can view reports by login to his/her account at www.paythankyou.com to confirm payments by their supporters.
Credit/Debit card payments are put into your ProPay account that was set up during registration. You can transfer these funds into your company's/organization's checking account 24/7.
ProPay has partnered with PayThankYou to offer merchant account services to our clients. Through ProPay, your supporters are able to donate or pay with a Visa or Mastercard. ProPay provides secure credit card processing and electronic payment services for businesses ranging from small home based to multi billion dollar enterprises. Learn more about ProPay at www.propay.com.
Absolutely. Paying with a credit/debit card is a familiar process for your supporters.
For an organization, setting up an account is straightforward. You can view reports on your fundraiser(s) 24/7 to keep track of how they are doing.
For a fundraising chairperson, it is much easier to view reports to verify payments for each member than counting cash, coins, and checks.
You can use PayThankYou for any event you want to accept credit/debit card payments. PayThankYou works great for a Read-A-Thon or any type of thon, cookie dough fundraisers or any type of product fundraiser, discount cards or any type of in hand fundraiser such as chocolate bars, car washes or any type of service fundraiser, concession stand, PTA or PTO or Parent Organization dues.
Use you imagination. We are here to help.
Yes. Log in to your account and click on "Cancel". Follow the directions. Once the cancellation is confirmed, you will no longer be able to accept credit/debit card payments through our service.
You will need to cancel your ProPay account as well by calling ProPay customer support at 866-573-0951. Your organization will still be responsible for any fees due such as chargebacks or refund requests due from your supporters.
Yes. You will keep the same Organization ID no matter how many fundraisers you run.
It will be your organization's responsibility to either credit your supporter for the overpayment, or collect from your supporter the amount due. PayThankYou cannot submit another payment or process a refund for your supporter.
Yes. You can set up as many accounts as you want. Each group you set up will have its own unique Organization ID. You and each account advisor/chairperson will have access to view his/her reports 24/7. All credit/debit card payments processed through these accounts will be put into your district's ProPay account you set up when you registered your account with PayThankYou.
After you transfer funds from ProPay into your district account, you can distribute funds to each of your account advisors/chairpersons as you do now. Your reports will show you total amounts for each group.
If the group you sponsor has a checking account separate from the district account, you would set up your account under the PTA/PTO or Parent Organization type.
You would log in to your account at www.paythankyou.com and edit the administrator's profile.
After you edit the administrator profile, YOU MUST UPDATE THE PROPAY ACCOUNT for your organization. The previous person in charge of this account, must request a form from ProPay to update the profile. All payments are sent to the ProPay account. If information is not changed, you will not have access to collecting your Organization payments. ProPay will need you and the previous admin to fill out a form updating the person and the social security number for protection and fraud reasons.
WE RECOMMEND MAKING A NEW ACCOUNT under PayThankYou. The process may be simpler than filling out the form for ProPay. The Form will require you and the previous admin to see each other’s social security numbers. Please keep that in mind.
If you have any questions, please contact us at firstname.lastname@example.org.
ProPay is required to validate the identity of an administrator of the account in order to be compliant with federal laws and for security reasons. This will not affect the credit score of the applicant.
PayThankYou services are free.
ProPay requires a $5 annual fee. In addition, the refund transaction fee is $.10 per refund, and the transfer funds to your bank fee is $.10 per transfer. For example, if you transfer funds from your ProPay account to your bank account 4 times a month, it would cost you 40 cents ($.40) for that month. There is a $25 chargeback fee, if any, per chargeback.
Yes, less the service fee. For example, if the supporter donates $10, a service fee of $.70 is added. Your organization will receive the donation amount of $10. The service fee is paid to ProPay and PayThankYou.
PayThankYou uses their portion of the service fees to help cover our cost of providing the service, which may include, but not limited to: software development, security software, SSL certificates, monthly service fees, accounting, legal, employee payroll, and other expenses incurred to run and maintain our business.
The best way is to have the Visa/Mastercard logos and your Organization ID printed on your order forms or on a separate piece of paper or form that goes home with the member packets.
Print on the paper, "To pay with a credit/debit card, go to www.paythankyou.com and input our Organization ID". You will print your Organization ID on this form. It is that simple.
You can download this form under your group's profile when you log in to your PayThankYou account.
You may use your supporters' email addresses for customer service issues only, unless they have checked the box to give you permission to use their email for marketing puposes during the payment process. Your reports will show which customers have given you this permission.